How do I make an order? - Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can be changed. Then click 'checkout' to fill out your credit card details to pay for your chosen items.
How do I pay for my order? Is it safe to use my credit card? - When you checkout you are directed to our Shopify secure payment gateway where you can enter your details safely.
Payment Options - On checkout you can either opt to pay by Credit Card or coming soon Part Pay and Bank Transfer. Credit Card transactions are processed immediately and in most cases your order will be shipped on the same or next working day.
If you opt to pay by bank deposit your order will be shipped once the payment clears, which generally takes 6-24 hours, overnight but in some cases (public holidays etc) this may take longer. If you are with Westpac it will be instant.
How much does shipping cost? - Checkout has all the delivery options currently available including our standard nationwide rate of $10.00 for orders $0.00-$299.99, $15 for rural and $25.00 for all orders $300+
Rural deliveries come at an extra cost.
I'm after a certain product can you order it in for me? - We might already have a product you're interested in coming so please contact us and we'll see if we can help you out! Otherwise use our FB page to stay up to date or make any suggestions, The more support a product has, the harder we try to get it in.
What if my order is wrong, lost or damaged? - We will always do our best to make sure our customers are happy. Please see check out our Terms page or contact us to discuss any problems directly, please email us at bikes@papanuicycles.co.nz - We treat every enquiry different, depending on the situation.
How long will my order take to arrive? - Orders will arrive between 1- 5 days depending on the delivery option you choose and the day your ordered. (Currently there are no weekend courier runs, so if you order Thursday night or Friday your order will arrive Monday.) To see our shipping rates.
My question isn't answered here, what should I do now? - Contact us, we'd love to help you out.
